DetaillrSupport
Last updated October 15, 2026
We are a small team and answer every message ourselves. Text or call (980) 246-0999 (call or text), or in the app under Account → Help & support. For booking questions, include the date of the appointment.
Common questions
- Where do you work? Charlotte and the surrounding areas. Enter your address in the app and it tells you right away.
- When can I book? Four appointment windows a day: 8:00 AM, 10:30 AM, 1:00 PM, and 3:30 PM. The app shows what is open.
- How do I cancel? Open the booking under Orders and tap Cancel. More than 24 hours out you get a full refund; inside 24 hours, text us to reschedule.
- Where is my detailer? Once they are on the way you will get a notification and a live map in the booking.
- How do I delete my account? Account → Delete account in the app, or text us from the phone number on your account. Upcoming paid bookings must be cancelled first.
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